Direct Debit information
Payment will be taken once a month, in advance of the month’s service. You’ll receive an invoice prior to the...
Knowledge Base
I’m in a contract with a current ISP, how do I get out of it?
We can offer up to £250 towards your current broadband costs! Call our sales team on 01905 676 121 to...
What happens if I’m moving house?
We ask that you let us know as soon as possible if you are moving home so we can organise...
How long will I have to wait until my broadband gets fixed?
Service Level Agreements (SLAs) Our standard Service Level Agreements (SLAs) are 5 working days at the most, which means that...
How do I cancel?
Cancelling your service As we really don’t want to see you go, we’d love to have a chat with you...
Your first bill explained
Unlike our competitors, Airband do not take any payments prior to your service being set live. Roughly 20 days after...
30 day cooling off period
Here at Airband, we want to ensure that you have the opportunity to trial the Airband service with enough time...
Renewing and upgrading your service
Renewing your service Once your initial contract is complete, you will automatically be moved onto a monthly rolling contract. If...
Do Airband charge for line rental?
Our broadband service does not require a landline, so we do not charge line rental. An Airband connection uses either...
Still need help?
You can check the status of our network. Alternatively, you can call our support team.
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