Do I get an email account/address when I join Airband?
No, Airband don’t supply email addresses, so you can choose whichever email service you would like. There are lots of...
Knowledge Base
What broadband technology does Airband use?
Airband provides two different broadband services: fibre and fixed wireless. Fibre is internet transmitted through cables of bundled optic wires...
How do I find out about outages?
Unfortunately, network outages can occur from time to time. If you’ve noticed that your service isn’t working, please check our...
What download speeds do I need?
What broadband speed do I need to stream movies? What download speed do I need to stream music? You’d think...
Fair use policy
Like all broadband services, Airband also has a Fair Use Policy in place to make sure all of our customers...
What is PPPoE?
PPPoE is an acronym for ‘Point-to-Point Protocol over Ethernet’. It is a networking protocol which manages how data travels over...
How to raise a complaint
If you find the need to submit a complaint or provide feedback, our Customer Services Team are available to investigate...
How long is the contract?
All of our residential broadband contracts for new customers are 24 months long. We offer a wide range of fibre...
Still need help?
You can check the status of our network. Alternatively, you can call our support team.
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