Knowledge base
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Installation
7 Articles- How long will it take to get installed?
- What equipment will I need?
- What to expect on your broadband installation day
- Will the engineer set up my router?
- I live in a large house, will this be a problem?
- Are installations subject to a survey?
- Does it matter if my property is listed?
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Router
12 Articles- What kind of router do I need?
- How to set up your Nokia WiFi Beacon G6 router
- How to setup the Nokia WiFi Beacon 2 router
- How can I extend my WiFi range?
- Troubleshoot your WiFi router
- What is PPPoE?
- How do I login to my Nokia router?
- How do I login to my Linksys router?
- How do I login to my Cambium router?
- Does Airband support IPv6?
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Billing and contract
10 Articles- Your first bill explained
- I’m already in a broadband contract, how do I get out of it?
- What happens if I’m moving house?
- How long will I have to wait until my broadband gets fixed?
- How long is the contract?
- How do I cancel?
- Direct Debit information
- 30-day cooling-off period
- Do Airband charge for line rental?
- Renewing and upgrading your service
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Telephone & VoIP (Airband Talk)
18 Articles- What is Airband Talk?
- What is VoIP and can I get it?
- Can I keep my number with Airband Talk?
- What is an ATA?
- How to set up your ATA device?
- Do I need a handset for Airband Talk?
- Set up guide for Yealink handset and base station
- Do I need a telephone line?
- What is a softphone?
- Set up guide for your My Voice softphone app
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General
7 Articles- Do you have a refer a friend scheme?
- How do I connect my TV to the internet?
- Do Airband utilise existing Openreach infrastructure/cabinets?
- Can’t connect to Disney+
- Do I need a fixed IP address?
- What is ‘Line of Sight’ and how do I know if I have it?
- I’m having problems with SureSignal
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