Knowledge Base

What to expect on your broadband installation day

Our helpful step-by-step guides will ensure you know what to expect on your installation day. Fibre broadband installation Fixed wireless...

Will the engineer set up my router?

If you purchase your router from Airband, the engineer will set up your router on the day of the installation....

I live in a large house, will this be a problem?

Extra cabling may be required Our standard installations include a maximum of 20 metres of black cable – this is...

Are installations subject to a survey?

Although we have made or will make every effort to identify whether your property can get a connection, we can...

How long will it take to get installed?

We aim to install every customer as quickly as we can. If you can be connected to a network that...

What equipment will I need?

Surge suppressor (or surge protector) If you are using our Fixed Wireless broadband service, you will need a surge suppressor....

Does it matter if my property is listed?

You will need to ensure you have contacted your local authority to discuss Listed Building Consent, if you are required...