How long will I have to wait until my broadband gets fixed?
Service Level Agreements (SLAs)
Our standard Service Level Agreements (SLAs) are 5 working days at the most, which means that we will always aim to have your issue resolved within 5 working days from you raising it with us.
Do Airband charge a call-out fee?
Generally, no. We’ll always try to identify and fix any problems remotely – most of the time any issues can be remedied over the telephone.
If the problem does need an engineer, we’ll arrange the best date/time for a visit and won’t charge for a visit unless it has been specified and explicitly explained beforehand.
