Privacy policy

Introduction

This policy outlines our procedures for the collection, use, disclosure, and storage of Personal Data under the following circumstances:

When you visit our websites.
When you register for and use our services.
When you register an interest in our services.
We acquire your data from external third-party sources, publicly available information as part of our lead generation program.

Who We Are

In this policy, references to “Airband”, “we”, “us” or “our” are references to Airband Community Internet Limited, its partner companies and subsidiaries.

We collect, use and handle certain personal information about you. When we do so, we follow applicable data protection laws, and we are the ‘data controller’ of your personal information. Airband Community Internet Limited is registered in England and Wales; company number 07114545, registered at: 105 Pointon Way, Hampton Lovett, Droitwich, Worcestershire, England, WR9 0LW.

Airband is registered with the ICO, reference Z3414766 and has a Data Protection Officer who is contactable via email at [email protected].

Airband Websites

Third-Party Links: Our website may include links to websites operated by third parties. We have no control over these sites are not responsible for their privacy policies. We recommend that you review the privacy statements of each website you visit when leaving ours.

Child Data Policy: This website is not intended for use by children, and we do not knowingly collect any data pertaining to individuals under the age of 15.

Data We Collect and Process

We collect personal information about you when you use our website, when you enquire about our services, and when you subscribe to, and use our services. In most cases this information is provided directly by you, however some data will be collected automatically, such as your IP address. At times we may collect information from other sources, such as the land registry. We hold and process personal details that may include:

Name, address, date of birth, and contact details
Marketing preferences
Communications we have had with you
Transactional and financial information*
Connection logs*
Land registry information
IP Address and other technical information*

*Customers only

Purpose of Processing	Lawful basis/bases
Customer service, administration, and billing	Contract
Marketing activities	Consent, Legitimate interests
Network maintenance and troubleshooting	Contract
Website and network analytics	Contract, Legitimate interests

Customer network traffic data, such as browsing history, will not be stored unless required for legal or security reasons.

Retention

We only retain your personal data for as long as it is necessary, when determining retention periods for different data sets, we consider several factors, including the applicable legal requirements, the nature and sensitivity of the information and the potential impact in the event of a breach.

If you would like to be advised of any particular retention policies, please contact our DPO.

At the end of the retention period, personal information will be deleted or anonymised (so it can no longer be linked to you).

Special Categories of Data

Special categories of data are data relating to:

Health
Criminal convictions and offences
Sex life
Sexual orientation
Race
Ethnic origin
Political opinion
Religion
Trade union membership and
Genetic and biometric data.

We know that we must process special categories of data in accordance with more stringent guidelines.

We do not and will not process special category data relating to our customers or suppliers.

Sharing of Data

Your data may be shared in certain circumstances, where in compliance with this policy and data protection regulations.

We may share data with:

Colleagues within Airband, where it is necessary for them to undertake their duties.
Billing and payment service providers
Fraud prevention services
Our service providers
Law enforcement agencies
Stakeholders in connection with any merger, acquisition or sale of all or part of our business

We may also share data for other reasons to comply with a legal obligation upon us.

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.[DW1]

International Transfer

Personal information collected by us may be stored and processed in any country in which we or our affiliates, suppliers, partners, group companies or agents provide services and services of our platform. By using our services, you expressly consent to any transfer of information outside your country.

We will only transfer your personal data outside these locations where appropriate safeguards have been put in place and to follow the UK General Data Protection Regulation (UK GDPR).

Protecting Data

To ensure your data is suitably protected, we have a sophisticated, multilayered security approach including technical and organisational controls. Customer data is stored in a secure database, protected by Multifactor Authentication and encryption.

Airband is Cyber Essentials Plus accredited.

Automated Decision Making

We do not make decisions based on automated decision making (e.g. where a decision is taken using an electronic system without human involvement).

Your Rights in Relation to Data

The law on data protection gives you certain rights in relation to your personal.

These include the rights to:

be informed about how we use your personal information and your rights; this is the purpose of this privacy policy,
receive a copy of your personal which you have provided to us, in a structured, commonly used, and machine-readable format, access your personal information,
require us to ensure your data is accurate,
in certain circumstances, instruct us to delete your data,
object to the processing of your personal data in certain circumstances, particularly for marketing,
restrict our processing of your personal information in certain circumstances,
object to automated decision making,
revoke any consent to process your data, where this is the lawful basis.

Making a Complaint

If you have a complaint or query about your personal data, please contact our DPO ([email protected] ) in the first instance so we can do our best to resolve it. If you are unsatisfied with our response, you can escalate the matter to the supervisory authority in the UK, or in the country where you live or work.

The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). You can find current contact details on their website here:

Cookie use by Google Analytics

We use Google Analytics for our web statistics, helping us to continually improve our website. See our cookie policy for more information.

Extract from the terms and conditions for the use of the Google Analytics service:

“This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

“Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

“Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.”

This policy was last updated in November 2023.