Port forwarding
As your trusted Internet Service Provider (ISP), we prioritize your online safety and security above all else.
In this knowledge article, we aim to clarify our policy on not assisting with internal router port forwarding or triggering. This policy is in place to protect both our customers and the company from potential security risks and legal liabilities associated with opening ports on your network. However, we understand that sometimes, port forwarding is necessary. In such cases, we recommend contacting your router manufacturer’s internal support for assistance.
Understanding port forwarding and triggering
Port forwarding and port triggering are advanced router configurations that allow external devices or services to connect to specific devices within your home network. These settings can be useful for various applications, such as gaming, remote access, or running personal servers.
The risks of port forwarding/triggering
While port forwarding and triggering can be beneficial, they also come with inherent security risks when not configured properly. The risks associated with opening ports on your router include:
- Unauthorized Access: Incorrectly configured port forwarding can grant unauthorized access to your network or devices, making you susceptible to cyberattacks and security breaches.
- Malware and Viruses: Open ports can become entry points for malware, viruses, or other malicious software, which may compromise the security of your network.
- Legal Liabilities: In some instances, port forwarding can be misused for illegal activities, leading to legal consequences. ISPs may be held accountable for facilitating such activities.
Why we do not assist with port forwarding/triggering
Your safety and the security of your data are of paramount importance to us. This is why we have chosen not to assist with internal router port forwarding or triggering. Here are the key reasons for this policy:
- Customer Safety: By refraining from involvement in these configurations, we mitigate the risks associated with potential misconfigurations, ensuring a safer online environment for our customers.
- Data Privacy: Our policy helps safeguard your personal information from potential threats and security breaches.
- Legal Liabilities: Assisting with port forwarding or triggering can expose us to legal liabilities if customers misuse these configurations for unlawful purposes.
What to do instead
If you require port forwarding or triggering for legitimate purposes, we recommend reaching out to your router manufacturer’s internal support or consulting a qualified IT professional. These experts can assist you in configuring your router securely and efficiently.
Conclusion
Your online security is our top priority, and we have chosen not to assist with internal router port forwarding or triggering to minimize risks, protect your data, and avoid potential legal liabilities. If you need assistance with these configurations, please contact your router manufacturer’s internal support, or consider consulting a professional to ensure a secure and reliable internet experience. Together, we can maintain a safer online environment for all our valued customers.
