Airband transaction: Customer FAQs
We have announced that, following a formal sale process, an agreement has been reached for Voneus to acquire certain assets of Airband Community Internet Limited, including the Airband customer base and brand.
We understand customers may have questions about what this means for their broadband service. We have answered some of the most common questions below.
Has Airband been sold?
Airband Community Internet Limited itself has not been sold.
Certain assets of the business, including the Airband customer base and Airband brand, have been acquired by Voneus following the formal sale process.
For customers, the important thing is that your broadband service continues under the Airband brand and there is nothing you need to do as a result of the transaction.
Will my broadband service continue?
Yes. Your broadband service continues and the network remains operational.
You should continue to use your broadband and contact Airband in exactly the same way as you do today.
Do I need to do anything?
No. There is no action you need to take as a result of the announcement.
If anything needs to change in future that affects your service or account, we will contact you directly and explain what you need to do.
Do I need to change my Direct Debit or payment details?
No. Please continue to make payments in the usual way and do not cancel or change your existing Direct Debit or payment arrangements.
If any changes are required in future, we will contact you directly with clear instructions.
Is my broadband package changing?
There are no changes you need to make to your broadband package as a result of the transaction.
If there are any future changes that affect your service or package, we will communicate these directly to you.
Is my broadband price changing?
The transaction does not itself require you to make any changes to your payments.
Your existing account and package arrangements continue. Any future changes affecting your pricing will be communicated to you in the usual way.
What happens to my Airband contract?
Your broadband service continues and there is nothing you need to do.
Will I still be an Airband customer?
Yes. The Airband brand has been acquired by Voneus and will continue to be used.
You can continue to contact Airband through the usual customer service channels.
Will Airband change its name?
There are no changes to the Airband brand as part of today’s announcement.
If there are any future changes that affect customers, we will let you know directly.
Is Airband Community Internet Limited going into administration?
Airband Community Internet Limited will enter administration as part of the transaction process.
However, the Airband customer base and brand have been acquired by Voneus and customer broadband services continue.
The administration of Airband Community Internet Limited does not mean that your broadband service is stopping, and there is no action you need to take.
