Our easy guide on how to switch broadband providers

Did you know that 72% of those households who switched provider saw “no loss of connection” when they switched broadband providers? That’s according to a study in 2021 by ISP Review which tells us you really can make the switch to a new provider hassle-free.

Switching broadband to get the best speeds and the best deals is now easier than ever, and the good news is that we will do most of the work for you! Get your questions answered in our guide on how to switch broadband provider. Then, we’ve tackled some of the common myths around changing your ISP that just aren’t true.

1. Why should I switch broadband providers?
2. How to switch broadband provider?
3. Can I switch broadband during contract?
4. Can I keep my landline phone number if I switch providers?
5. How long does it take to switch broadband suppliers?

Why should I switch broadband providers?

Let me guess… you started out on rocket fast speeds on your current broadband contract, but then everything started to slow down – apart from the price, which went up relentlessly. It’s a common tale of woe but you don’t have to struggle with poor internet – you can find a supplier who will consistently deliver the speeds you pay for and give you the customer service you deserve.

After all, your broadband service, monthly package price and poor speeds won’t improve, unless you make the move to a better broadband deal.

We’re dedicated to making sure that everyone gets brilliant broadband especially if they are in rural and hard-to-reach areas that aren’t well-served by mainstream broadband providers. Talk with us today and we’ll help you make the broadband switch easy breezy and get you up to speed so you and all your household are happy.

How to switch broadband providers

Switching broadband providers is now easier than ever, especially with Airband! Right now, we’re running some of the best broadband switch offers around. And, as the famous meerkat would say, it’s simples: Just talk with our customer service team today on 01905 676 121 and we’ll talk you through our simple process and help you pick the broadband deal that’s right for you. We want to make everything as easy as possible and we’ll help with any early termination fees too.

We’ve got the best switch broadband deals so we can help you upgrade to better broadband, at an even better price.

Can I switch broadband during contract?

Yes! And we can even pay up to £250* to help with any termination fees. There really has never been a better time to switch up your broadband supplier and get the speeds you need. Just call 01905 676 121 for more info, and we’ll do the rest!

Can I keep my landline phone number if I switch providers?

Yes. Airband doesn’t use your phone line so there’s no monthly line rental charge which means you can keep your landline phone number or explore the magic of VoIP (Voice over internet protocol) to stream all calls through your fantastic new Airband internet connection. That’s one less monthly charge to deal with – a great win for you and your bank account!

How long does it take to change broadband suppliers?

Typically, we can switch you over in just two weeks or more, but we advise you not to cancel your existing contract until you’ve spoken with us and your service is active.

Still not sure about switching internet service provider?

Sticking with what we know often feels easier but it’s not always best for you (or your bank account!). Switching to Airband gives you the best internet connection available and saves you money too.

Talk with us today on 01905 676 121 to get a connection you can trust.

8 myths around switching broadband provider

Myth 1: It takes too long and is way too complicated

With 22% of people in the ISP Review study having “never changed their provider”, it’s not surprising that people tend to think moving from an old provider to a new one is just too much fuss. The reality is that an Ofcom study reports that it takes less than 16 days to finalise the whole switch process, and almost 95% is all done online, and on time.

Myth 2: I’ll lose internet during the switch

Gone are the days when you had to contact your old provider and then get in touch with the new one, and do things yourself from start to end. Normally, nowadays, the new broadband provider can sort everything out for you. And you won’t typically be without WiFi access for days on end like it might have been historically. It might be a mere few minutes, or at worst up to an hour.

Ofcom found over 90% of broadband orders get fully sorted on time.

Myth 3: The internet won’t be as fast

Of course, you wouldn’t want to change to a new ISP, and then be getting worse speeds. This is a very common worry when it comes to moving to a new provider. But actually, if you choose the provider who can give you the right speed your household needs, this shouldn’t happen.

Myth 4: It’s too expensive

As well as the worry of the process taking too long, lots of us understandably don’t want to over-pay to switch to a new provider. But did you know that a lot of the time, a new broadband package can actually be cheaper than your current one? So it could be worth considering just to see if you’re paying too much and do want to switch to a cheaper contract.

Myth 5: The options are too confusing

Nearly 60% of 25-34 year olds in 2020 found the variety of choices “overwhelming”. When there is too much information to deal with, it’s completely natural to be put off and just stick with the speeds you’re getting at the moment. There are a lot of providers out there, so you might feel like you don’t know where to start. Let’s simplify it.

First, think about what internet speeds you need or want to get.

• How many people use the internet in your household?
• How often is it used?
• What’s it used for, Zoom calls and streaming movies?

If there are lots of you in one house relying on the internet lots for work, you’ll need a faster connection than if there’s only one of you in your house and you rarely use the WiFi. Check out this blog on ‘how much broadband do I need?’ to guide you.

Double check what you’re currently paying and consider a budget. Then, check out whether you’re in range. Use this broadband coverage checker. That way, you’ll be able to choose deals that provide the speed you require.

Myth 6: It’s likely the best deal with my current provider

Signing up for broadband is a big deal. So, you likely invested plenty of time and effort into choosing the right one at the time. But it’s probable that there are even better deals out there now. In fact, broadband contracts can often increase their prices at the end of the 12 month or 18 months. The monthly price can actually go up by over 50%, some up to 80%.

So, it won’t cost you a penny to check your options, and you could end up making a choice that means you save money in the long run.

Myth 7: I’ve just moved home so I don’t want the hassle

Moving house is one of life’s biggest stressful processes. So you might think it’s not a good time to start looking at broadband prices. You’ll no doubt want to relax as soon as possible in your new place! Well, it’s actually really easy. If this is you, use our guide to moving home and broadband.

Myth 8: I’ll need a phone line to switch provider

Our final myth is that you’ll need a phone line to change your ISP. But you might be surprised to know that you don’t need one. You can find out more information on this in our guide: do you need a phone line to get broadband?

If you’d like to find out if you’re in coverage with us, use our broadband coverage checker.

*New residential customers only. Termination costs covered up to £250 for eligible customers – proof of current contract status may be required. 24-month contract.