How long will I have to wait until my broadband gets fixed?
Service Level Agreements (SLAs) Our standard Service Level Agreements (SLAs) are 5 working days at the most, which means that...
Knowledge Base
How long is the contract?
All of our residential broadband contracts for new customers are either 12 or 24 months long, depending on the package....
Direct Debit information
Payment will be taken once a month, in advance of the month’s service. You’ll receive an invoice prior to the...
Do I get an email account/address when I join Airband?
No, Airband don’t supply email addresses. You can choose whichever email service you would like and set this up yourself....
Cooling-off period
Our 14-day cooling-off period means that if, within 14 days of placing your order, you decide you no longer wish...
Does Airband have a customer login area?
There isn’t currently an Airband login area for customers to manage their own account. However, if you would like to...
Still need help?
You can check the status of our network. Alternatively, you can call our support team.
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